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Policies

  • Appointments:  Please call to make an appointment in advance.  We often give prompt appointments, especially for urgent problems.

  • For new patients, please arrive 15 minutes early, or fill out the new patient forms (click on forms) and bring them with you.  Follow-up patients should arrive about 5 minutes before appointment time.

  • If you are unable to come to an appointment, please give at least 24 hours notice. 

  • If your child is sick, please reschedule a non-urgent appointment, so other patients will not be exposed to illness.  If the orthopedic problem is urgent, please notify us so we can try to minimize exposure of other patients.

  • We recommend scheduling your follow-up appointments before leaving the office.

  • Reminder calls are made from the schedule book, so you will not get a reminder if your appointment is not scheduled with our office.

  • Copayments are due at the time of your visit.  We accept checks or cash only. As a small business, the charges for credit cards are high, and we do not want to have to pass those costs to our patients and their families. 

  • For the uninsured, we request a down payment and can negotiate a discount when full payment is made at the time of service.

  • If you would like us to discuss/share medical information with persons other than parents, legal guardians or primary care physicians permission should be given in writing.

  • Minors must be accompanied by a parent or legal guardian.  With written permission, another adult may accompany your child. The parent or guardian should be present for the initial visit or when major decisions are anticipated.

  • Results from outside tests, like an MRI or lab work, usually take 1-7 days.  Follow-up appointments should be scheduled when the test is scheduled.  If you have not heard from us or had your follow up visit within a week of having a study done, it is your responsibility to call.

  • If your child may require assistance for Xray, the parent or another adult should come with you to assist.